OUR CLAIMS PROCESS:
1. CALL US FIRST.
If you discover a problem with your exterior water or sewer line you should call our 24-hour claims hotline to report the problem. 1-800-790-3201- press 1
You’ll be prompted to leave a message with our claims department, where you can leave your name, phone number, and description of your problem. Within 15 minutes, our claims agent will call you back.
2. WE WILL DISPATCH HELP.
Our claims managers will open a claim on your behalf and arrange for immediate dispatch of a contractor.
3. CLAIMS REPRESENTATIVE.
All our contractors are licensed, pre-screened, and local to your area. They can arrive to resolve the problem in just a few hours.
4. MAJOR REPAIRS.
If the problem requires excavation a crew will be out to start the work within 24-hours from the time of notification of the claim. A National Water Company claims representative will also be involved to verify what needs to be done to bring the service line back to pre-event condition.
Our network contractors bill us directly for the work. Your claims manager and adjuster will inform you in advance if any part of a visit is not covered by your policy.
National Water Company contractors are independent emergency response contractors specializing in exterior water and sewer line repair. Contractors must have all current licenses, bonding, insurance and no unresolved complaints against them to serve our customers.
Would you like to suggest a contractor that you have had a good experience with? Please email us their company name, contact person and phone number to firstname.lastname@example.org